1. Who We Are
Home Fix Partners ("Company," "we," "us," or "our") is a home services matching platform operating nationwide. We connect homeowners with licensed, insured contractors for plumbing, roofing, HVAC, electrical work, and many other home improvement services.
Contact us at: hello@homefixpartners.com | (219) 206-6900
2. Information We Collect
We collect information you provide directly and information gathered automatically when you use our site.
Information you provide:
- Full name, phone number, and email address
- Home address, city, state, and ZIP code
- Property ownership status (rent or own)
- Details about your home improvement project
- Preferred contact times and communication preferences
- Credit rating range (used solely to match you with appropriate financing options if applicable)
Information collected automatically:
- IP address and general geographic region
- Browser type and operating system
- Pages visited and time spent on site
- Referring website or search query
- Cookie and session data
3. How We Use Your Information
We use the information we collect to:
- Match you with qualified local contractors in our network
- Contact you about your quote request by phone, email, or text message
- Improve our website, services, and user experience
- Send relevant service updates, promotions, or follow-up communications (you may opt out at any time)
- Comply with legal obligations and prevent fraud
- Analyze aggregate usage trends to improve contractor matching
4. Sharing Your Information
We may share your information with:
- Network Contractors: Licensed service providers in our vetted network who will contact you regarding your project quote.
- Marketing Partners: Third-party companies who may contact you with related home services offers. You consent to this when submitting a quote request.
- Service Providers: Vendors who help us operate our platform (hosting, analytics, email delivery) under strict data-use agreements.
- Legal Authorities: When required by law, court order, or to protect the rights and safety of Home Fix Partners or others.
We do not sell your personal information to third-party data brokers.
5. Telephone Consumer Protection Act (TCPA) Consent
By submitting a quote request form on our website, you expressly consent to receive calls and text messages — including those made using automated dialing systems or pre-recorded messages — from Home Fix Partners and its network partners at the phone number you provide, even if your number is on a Do Not Call registry. Message and data rates may apply. You may revoke this consent at any time by contacting us at hello@homefixpartners.com.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect certain site functionality.
We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data subject to their own privacy policies.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is securely deleted or anonymized.
9. Your Rights & Choices
Depending on your location, you may have rights including:
- Accessing the personal data we hold about you
- Requesting correction of inaccurate data
- Requesting deletion of your personal data
- Opting out of marketing communications
- Opting out of the sale or sharing of personal data (where applicable under state law)
To exercise any of these rights, contact us at hello@homefixpartners.com. We will respond within 30 days.
10. California Privacy Rights (CCPA/CPRA)
California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising their rights. To submit a California privacy request, email us at hello@homefixpartners.com with the subject line "California Privacy Request."
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal data, we will delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: hello@homefixpartners.com
- Phone: (219) 206-6900
- Mailing Address: Home Fix Partners, Nationwide Operations Center